Associates Corporation, we are dedicated to providing you with top quality
computers, servers and computer products along with the services necessary
to help you get the most out of them. Whenever you have a question, just ask us,
we're only too happy to help!
For some helpful answers, review our frequently asked questions below and
browse our Technical Support areas. In many cases
the information you need is already here. Of course, if you need more detailed
information, just send us a message from any page on this site and we will
be in touch with you as soon as possible.
Ordering a new computer system
the limited deals we offer from time to time, all of the computers we build are
built to specifications that we discuss with you.
When we receive your inquiry about a new computer, we will send you either an
email, letter, fax or call you and you a few questions, such as what type of computer
you have presently and what it is about it that you do not like. We will then
ask you about features that you do want, such as processor speed, amount of
memory and hard drive space as well as any special video and audio preferences
you may have. The easiest way to do this is either email, fax or telephone.
See the contact information below!
I am not a resident of the United States. Can I still
order a new computer?
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Yes you can, subject to the limitations imposed by the United States Government
on the exportation of technology.
We use only premium components in all of our systems!
are NO cheap "no-name" components used at any time!
Many computer manufacturers use either generic no-name computer components or
components made exclusively for that manufacturer, which is more commonly
referred to as "proprietary". Many of the large computer manufacturers
use generic or low-end components in order to lessen their cost and therefore
the retail price. This practice usually results in more units returned per
hundred manufactured and significantly raises customer dissatisfaction. Have you
ever wondered where all these "re-manufactured" systems come from?
What type of
components do you use?
Everyone one of our systems is assembled using branded components, such as
Supermicro, Asus, Abit, 3Com, Intel, Crucial Technologies, Kingston, Samsung,
Creative Labs (Sound Blaster), US Robotics, Sony, Maxtor, Western Digital,
Seagate, Fujitsu, Plextor, Mitsumi, Inwin and Enlight, just to name a few!
Why do you
use branded components?
While we do provide manufacturers warranties on our systems, warranties end. By
using branded components our customers can easily replace any of the components
in their computers without difficulty and usually at a lesser expense than
trying to locate generic no-name components.
What kind of
memory do you use?
We use premium memory modules in every system we build. If the manufacturer
doesn't warrant the memory for life, we won't use it! Most importantly, we
verify that each and every module that goes into a system is thoroughly stress
tested right in the system being built. We insure that each and every module not
only meets the manufacturers specifications, but exceeds them in every case!
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We provide a warranty with every computer we build!
long is your standard warranty?
Our minimum standard warranty is one year from the date of delivery. Although
most manufacturers are not willing to discuss it, if an electronic component is
going to fail, that failure will usually occur within the first year of use.
warranty be longer than one year?
Yes, in many cases we offer extended warranties. Given the fact that the memory
we use is warranted for life, the Intel processors are usually warranted for
longer than one year and the drives we use usually carry extended warranties,
longer warranties are usually unnecessary and only serve to increase the cost of
the system to you. Please see your individual warranty agreement for details.*
your warranty cover?
Although this should not be interpreted as a replacement for, or in lieu of, our
warranty agreement or any of the individual manufacturers warranties, the usual
warranty covers hardware failures due to a component failure. Our warranty does
not cover, as an example, failures resulting from misuse, intentional abuse,
static electricity damage, Acts of God. We make no warranty of fitness for
any specific purpose other than that stated in our own publications.
warranty cover both hardware and software?
Our warranty only provides for the physical system hardware, not the software.
We do not write software and are not in any manner responsible for its use! As a
service to our customers, we do, from time to time, publish tips and other data
relative to the installation and use of various software packages in order to
help them obtain the greatest benefit possible from their system, however we
assume no obligation to do so.
You can learn
more about warranty issues and certain
disclaimers by clicking the underlined link
to our specific warranty and
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Do you provide customer support?
Yes, we do, and it begins the day we start building your system. Every system is
carefully assembled from premium components and thoroughly tested before it is
shipped. While this process builds quality into each and every system and
significantly reduces the probability of component failure, failures do occur,
and when they happen we take pride in how quickly they are resolved.
What types of support to you provide?
Onsite Support, where a technician makes any necessary repairs where the
system is located.
Offsite Support, where you pack the system (usually the CPU) and arrange
for it to be shipped to our facilities for diagnosis.
Telephone Support, usually reserved for minor issues.
Email Support, this too is usually reserved for minor issues.
Website help, where we provide assistance for typical day-to-day problems
right here on our website. Please see our technical support pages for more
information. (Note: Portions of our Web Help site require you to be a customer
and have a password!) You can visit our Technical Support pages by following
Take Me To Technical Support.
Contract Support for systems and equipment upon which
the warranty has expired or that has been provided by another vendor.
Please do contact us upon our contract support options.
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Forms of payment
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Cash - Once you have decided upon the the system you want, we will send
you a confirmation by either email, fax or regular mail. We will begin building the system upon receipt
of a 50% deposit. When the system has been tested and packed ready for shipment we will bill you for the
balance due plus shipping. Sorry, no unit is shipped without being paid for in full.
Credit Cards - At present, we only accept Mastercard, Visa and Discover and we may add
American Express. We will bill your credit card for the cost of the system
plus shipping day your system is shipped. We only ship to a verifiable address that corresponds with
the telephone number you provide as well as the address on file with
your credit card company. We do verify every transaction!
Checks - We accept personal, corporate and bank checks only! Sorry,
no third party checks are accepted.
Wire Transfers - We accept bank to bank wire transfers from all
customers. Bank information will be provided upon request.
How to Contact Us
Can I contact DEW Associates Corporation via email?
Certainly, just select "Contact Us" from anywhere on this site,
and send us your request. Our staff will respond as promptly as possible.
What is the phone number for Customer Service?
We are temporarily changing our telephone service. You can reach us at this
temporary number 1-973-702-0545.
What is the mailing address?
DEW Associates Corporation
PO Box 841
Sparta, New Jersey 07871-0841
your return address and telephone number is included as part of your communication to us!
Can I reach you from overseas?
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Yes. You can call us at 011-973-702-0545.
There are disclaimers that you should be aware of!
Unfortunately, while the Internet has fostered an entirely new and exciting method for
consumers to shop without leaving the comfort of their homes, it has also
fostered new forms of credit card fraud, less than desirable business practices
from vendors seeking the fast buck as well as claims of damages sustained from
data posted to web sites and the return of merchandise damaged by the consumer.
These new circumstances have resulted in the need to post
specific disclaimers as well as other legal information that you, the consumer,
should be made aware of.
You can learn more about our Disclaimers
and Warranties by clicking the underlined
links. If you have any specific questions, please do feel free to email us and
we will provide you with a specific response to your questions.
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*The above information is provided as an assistance and is not to be substituted for
any written agreements and/or warranties. The above information is subject to change without prior notice.