There are several things that you must do here so that we may serve you quickly and efficiently, (1) Please tell us who you are, as without this information we cannot contact you, and (2) Please provide as much information as you can about the order you placed. We take pride in meeting our delivery deadlines, however at times delays occur. If your order has not been delivered on the date that we specified and you have not been contacted by us, please use this page to contact us. Your message will receive the immediate attention of our order department personnel. Thank you for bringing this problem to our attention. We will make every attempt at resolving this problem within twenty-four (24) hours!