Internet Explorer Auto

Internet Explorer Auto-Complete Delay
Outlook Express delayed start

Internet Explorer
When you attempt to type information into a form in Internet Explorer, the text field may hesitate to insert the cursor and display the text that you type in a text field. You may also experience a long hesitation when you move the cursor from one field to another (5-20 seconds).

Outlook Express
In addition, Microsoft Outlook Express may take a long time to start.

Cause
This behavior can occur for any or all of the following reasons:

• The AutoComplete history is corrupted.
• The Pstores.exe and associated .dll files may be corrupted or their versions may be incorrect.
• The ProtectedStorage registry key has incorrect parameters.

Resolution
To resolve this behavior, use the methods shown below in the order provided.

Method 1: Clear Forms and Passwords Information in the AutoComplete History

To clear Forms and Passwords information in the AutoComplete settings in Internet Explorer, use the following steps:

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Content tab, click AutoComplete.
4. Click Clear Forms and Clear Passwords, and then click OK.

Method 2: Verify the Correct Date/Version of the Pstores Files

Verify the correct date and version of the following Pstores files:

• Psbase.dll  (11/5/99)
• Pstorec.dll  (4/23/99)
• Pstorerc.dll  (11/5/99)
• Pstores.exe  (4/23/99)

Method 3: Export and Delete the ProtectedStorage Value.

Warning: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. We cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use the Registry Editor at your own risk. If you need more information about how to edit the registry, view the “Changing Keys and Values” Help topic in Registry Editor (Regedit.exe) or the “Add and Delete Information in the Registry” and “Edit Registry Data” Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

Export and delete the ProtectedStorage value from the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

1. Click Start, point to Programs, and then click MS DOS Prompt.
2. Type the following command:
   

   c:\windows\system\pstores.exe -install

   Note: This command replaces the correct ProtectedStorage registry key.

3. Quit all programs and restart the computer.

Note: Search the hard disk for the Pstore.log file. If the file exists, there may be a problem with the ProtectedStorage registry key.